Bart Schwartz discusses his role as a federal monitor tasked with overseeing the New York City Housing Authority (NYCHA), a massive system housing roughly 500,000 residents. He reveals that the organization suffered from a toxic culture of failure and a lack of accountability, leading to severe issues such as childhood lead poisoning and poor building maintenance. Schwartz emphasizes that true reform requires moving beyond simple rules toward values-based ethics and modern private-sector management techniques.
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